Warranty Policy
CUCKOO 1-YEAR LIMITED WARRANTY
At CUCKOO, we believe in enhancing lives through thoughtful innovation, and that means standing behind the quality of our products. We’re committed to delivering exceptional service and support, so you can enjoy your CUCKOO product to its fullest. Here’s what you need to know about our warranty:
WARRANTY PERIOD
Our 1-Year Limited Warranty begins from the date of your original purchase.
(Please note: Commercial models CR-3032 and CR-3055 are covered by a 6-month limited warranty only.)
WHAT'S COVERED
We’ve got you covered! This warranty includes any internal parts related to functionality that prove defective under normal use during the warranty period.
WHAT'S NOT COVERED
This warranty does not cover:
✔ Accessories like the inner pot, rubber packing, drain dish, steam vent, and other consumable parts
✔ Cosmetic issues, wear and tear, or any damage to the exterior finish
✔ Products or gifts purchased from third-party sellers
SERVICE DETAILS
If something goes wrong, we’ll repair or replace your CUCKOO product to ensure it keeps working like new.
United States:
Phone: 213-228-5330
Address: 16610 Marquardt Ave, Cerritos, CA 90703
Canada (Toronto):
Phone: 416-878-4561 / 647-625-1004
Address: 2150 Steeles Ave W unit 8, Concord, ON L4K 2Y7
Canada (Vancouver):
Phone: 604-540-1004 / 604-523-1003
Address: 945 Lougheed Hwy, Coquitlam, BC, Canada V3K 3T4
WARRANTY EXCLUSIONS
Our warranty doesn’t cover:
✔ Damage caused during delivery or improper installation
✔ Issues caused by misuse, accidents, or incorrect voltage
✔ Service calls that aren’t related to product defects
CONSUMER RESPONSIBILITY
The cost of handling exclusions is on the customer, so we recommend keeping your unit in top shape to avoid additional charges.
HOW TO FILE A WARRANTY CLAIM
To initiate a warranty claim, here’s what you need:
✔ Keep your original sales receipt as proof of purchase
✔ Provide the receipt when requesting warranty service
We’re here to make sure your CUCKOO product performs at its best, and we’re just a phone call away if you need us!
NOTICE TO MINNESOTA RESIDENTS
Effective January 1, 2025, under Minnesota’s “Amara’s Law”, the sale of cookware containing intentionally added PFAS (perfluoroalkyl and polyfluoroalkyl substances) is prohibited.
The CUCKOO products qualify as “cookware” under Amara’s Law and include intentionally added PFAS for its nonstick functionality.
For more information about Amara’s Law, please visit the Minnesota Pollution Control Agency website at www.pca.state.mn.us/pfas-in-minnesota or refer to Minnesota Statutes, Section 116.943.
If you are a Minnesota resident, you may not purchase Cuckoo products that include non-stick inner pots. If a Minnesota resident purchases the product with non-stick features, CUCKOO will consider the product sold “as is” and “with all faults.”
This means CUCKOO disclaims all warranties for Minnesota buyers, including any implied warranties of merchantability or fitness for a particular purpose.
The entire risk as to the product’s quality and performance lies with the buyer, to the maximum extent permitted under Minnesota and U.S. federal laws.
This notice supersedes any conflicting terms in any product warranty documentation.