Shipping & Returns Policy

SHIPPING RATES

For orders with a total lower than $50 sent to the contiguous United States, there will be a $4 - $8 shipping fee dependent on the weight of the product(s).

For orders with a total more than $50 and/or being sent areas outside of the contiguous U.S., refer to the below chart.

Order Type

Shipping Rate

United States (*Exceptions Apply)

FREE

Alaska

$50

Hawaii

$50

Guam

$50

Canada

$50

Mexico

$50

Puerto Rico

$50

 

SHIPPING TIME

All CUCKOO Electronics America items ship in 1-3 business days.

EASY 30-DAY RETURNS

Having second thoughts? No worries—we're here to help! If you're not completely satisfied with your purchase, you can return your eligible items by mail within 30 days of the original ship date.

To confirm whether your item is returnable and exchangeable, check your invoice or email confirmation.

RETURNS

  • Items must be returned within 30 days
  • Items must be returned in their original packaging with all accessories.
  • Eligible returns will be credited to your original form of tender 

RETURN BY MAIL

Send your item(s) back to us with the shipping label that we'll provide.

If the item has been used or has unclaimed damages, a 15% restocking fee will be applied. We'll automatically deduct the fee from your refund.

REFUNDS

  • All returns will be refunded to your original form of payment.

PRICE ADJUSTMENTS

  • We do not make price adjustments on previous purchases. Savings are based on estimated comparison prices, which may be from the same or similar items from prior seasons. We strive to give you the best value; we encourage you to shop around.

REFUND PROCESSING TIME

  • Mail-in returns with a prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive your return. Please allow 7-10 business days for your return to arrive at our Returns Center.

Note: It may take a few days until your bank posts the refund to your account.