Shipping & Return Policy

Policies exclusively applicable to purchases made through cuckooamerica.com

SHIPPING RATES

For orders sent to the contiguous United States and with a total lower than $80, there will be a $6 - $15 shipping fee dependent on the weight of the product(s).

For orders with a total more than $80 and/or being sent areas outside of the contiguous U.S., refer to the below chart.

Order Type	Shipping Rate
United States (Exceptions Apply)*	FREE
Alaska	$50
Hawaii	$50
Guam	$50
Mexico	$50
Puerto Rico	$50
Other U.S. Territories	$50*

*CUCKOO will cover shipping rates to other U.S. Territories up to $50. The difference will need to be paid by the customer.

SHIPPING TIME

All CUCKOO Electronics America items ship in 1-3 business days.

EASY 30-DAY RETURNS

Having second thoughts? No worries — we're here to help!
If you're not completely satisfied with your purchase, you can return eligible items by mail within 30 days of the original shipping date. To confirm whether your item is returnable or exchangeable, please check your invoice or email confirmation.

RETURN CONDITIONS

Items must be returned within 30 days of delivery.
Items must be in their original packaging and include all accessories.
Massage Chairs must be returned within 3 days of delivery.
- If returned before installation, a $300 return shipping fee will apply.
- If returned after installation, a $300 return shipping fee plus a 20% restocking fee will be charged.

RETURN BY MAIL

Send your item(s) back using the prepaid return shipping label we provide.

REFUNDS

All approved returns will be refunded to your original form of payment.

RESTOCKING FEE

Select items are subject to an additional restocking fee:

Pet Dryer Room – 15%
Bidets – 15%
Massage Chairs – 20%
Inner Pots – 30%
Water Purifiers – 30%
Filters – 30%

NOT ELIGIBLE FOR RETURN OR EXCHANGE

Rubber packing
Refurbished items
All other service parts (e.g., Drain Dish, Kneading Paddle), except Inner Pots

PRICE ADJUSTMENTS

We do not offer price adjustments or price matching on previous purchases.
Promo codes must be applied at checkout to receive a discount.
We do not offer partial refunds after purchase if a promo code was not applied.
- In such cases, we recommend canceling the order and placing a new one with the promo code applied.

REFUND PROCESSING TIME

Mail-in returns with a prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive your return. Please allow 7-10 business days for your return to arrive at our Returns Center.

Note: It may take a few days until your bank posts the refund to your account.

WARRANTY CLAIMS

All CUCKOO products come with a 1-year limited manufacturer's warranty. This limited warranty excludes all parts and accessories that are included with your product.
If your product becomes damaged, does not operate properly, or if you believe it is defective, you may file a warranty claim by filling out this form within one year of the initial purchase date. If your warranty claim is approved, CUCKOO will pay for all shipping and repair/replacement costs incurred.
If your product becomes damaged or does not operate properly after the 1-year warranty period has expired, you may still file a warranty a claim. However, the customer will be held responsible for all shipping and repair costs incurred.