Free Returns

Good product, return fee charge is not

"The product itself is great. Happy with that as always. The delivery wasn't particularaly fast or slow. It took about a week. I'm fine with that. However, what I don't like is why they charge me so called "free" return fee which is clearly not free at the first place. Shouldn't they charge me when I actually "return" it?"

— Andrew K. (4/5)

Great product

"Great cooker, I love it, just need to buy one with porridge function"

— Winnie L. (5/5)

I returned my order but

"I returned my order but the money not pay back yet"

— Dung d. (5/5)

"Love it"

— Ai (5/5)

Don’t need to return anything

"Don’t need to return anything"

— Kitty L. (5/5)

"The multi-steam mode is the best. 👍🏻👍🏻👍🏻"

— EUN (5/5)

Best rice and fast!

"This is my second Cuckoo rice maker after 15 years with my old one. I love the options and the speed! The rice tastes better. It's fast and easy. I can't wait to try more recipes."

— Susan G. (5/5)

Superb

"This rice cooker is amazing. So far I cooked white rice, brown rice and mixed grains and each and every time it is perfect."

— Eunmi K. (5/5)

Claim Still Pending After Receiving Damaged Product

"I received my CRP-P1009S rice cooker with visible scratches inside the inner pot and marks/chipping on the heating plate area immediately after unboxing. Because of the condition, I was concerned that the unit may have been previously used or damaged before shipment. I submitted a claim on May 8, 2026 with photos attached, but the claim has remained in “Pending” status without any update so far. I understand investigations may take time, but I am disappointed by the lack of communication regarding a brand-new product issue. I hope the support team can review and resolve this matter soon."

— SHI F. (5/5)

Cuckoo Rice Cooker

"Every taste of rice is the SECOND TO NONE. We, my wife and me enjoy the taste of rice every meal. Thanks"

— Jhyn-Kyu S. (5/5)